Privacy Policy
Effective October 19, 2026
This policy explains what personal information Swift Repairs LLC ("Swift Repairs", "we", "us") collects, how we use it, and the choices you have. It covers this website, our repair services, and our call assistant service, which answers the phone calls a trade business misses and sends that business's owner and staff text message and email alerts about those calls.
Information we collect
- Contact details you give us: your name, email address, mobile phone number and business details, when you email us, book a repair or sign up for the call assistant service.
- Text message consent: whether and when you agreed to receive text messages from us, and whether you later opted out.
- Calls answered by the call assistant: for businesses that use it, the caller's phone number, a recording and transcript of the call, and a summary of it. Recordings are deleted after 90 days.
- Payment information for paid services, which our payment processor handles; we do not store card numbers.
- Technical information: our hosting provider keeps standard server logs, such as IP addresses and the pages requested. This website uses no cookies, analytics or advertising trackers.
How we use it
- To provide the services you asked for: arranging repairs, answering calls for your business, and sending you the alerts, daily summaries, sign-in codes and links, and account and billing messages that come with them.
- To keep the services secure, prevent abuse, and meet our legal obligations.
- To respond to your questions and support requests.
We do not sell personal information, and we do not use it for advertising.
Text messages and mobile numbers
If you agree to receive text messages from Swift Repairs, we use your mobile number only to send you the messages described on our text messaging page. Message frequency varies with the calls your business receives. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service providers
We use service providers to run our services on our behalf: cloud hosting and AI processing of calls, telephone and text message delivery, email delivery, and payment processing. They may use personal information only to provide their service to us, and they are bound to protect it.
How long we keep it
We keep call recordings for 90 days, and other information for as long as your account is active or as needed to provide the services and meet legal obligations. When you close your account, we delete your information unless the law requires us to keep it.
Your choices
- Opt out of text messages at any time by replying STOP.
- Ask to see, correct or delete your personal information by emailing contact@swiftrepairs.site.
Security
We protect personal information with access controls and encryption in transit and at rest. No system is perfectly secure, but we work to keep your information safe.
Children
Our services are for adults and businesses. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will post the new version here with a new effective date.
Contact
Swift Repairs LLC, contact@swiftrepairs.site